Credit Suisse Provide Q4 Market Commentary on European ETFs

European ETFs ended a challenging 2011 with total assets of USD 259.88 bn and net new assets of USD 18.23 bn. Positive inflows in the first seven months of the year began to reverse in August. A divide opened up between physically replicated funds, with continued positive inflows, and synthetically replicated ETFs which – coming under intense regulatory scrutiny – experienced large outflows. Relatively speaking, the European ETF market weathered the storm much better than the larger UCITS industry.

Credit Suisse ETFs Sales Strategist Ursula Marchioni reviews the ETF industry trends in her quarterly market commentary. Key findings of the quarter are:

Political uncertainty in Europe

Political uncertainty and the lack of a comprehensive solution to the euro sovereign debt crisis continued to impact European ETFs in Q4. After a flat October, outflows accelerated in November and December. In contrast, the US ETF market – facing similar underlying macroeconomic issues to Europe – did not experience the same crisis of confidence. Most likely due to its more mature and less fragmented status, the US ETF market, recorded a very different year to Europe, with inflows of USD 115.76 bn and only one negative month (May). The US ETF result reinforces our opinion that ETF growth will continue globally, and will gain strength in Europe when the underlying market uncertainty and regulatory scrutiny experienced here subsides.

Regulatory scrutiny intensifies

The increased regulatory scrutiny of synthetic ETFs highlighted in our Q3 market commentary continued to contribute to the outflows from these funds seen in last quarter. Since the publication of a European Securities and Markets Authority (ESMA) discussion paper in July addressing the risks of synthetic funds, a big divide has opened, with positive results for physically replicated funds and outflows mostly concentrated in synthetically replicated funds. Investors appear to prefer cash-based ETFs, placing USD 21.50 bn into physically replicated ETFs, in contrast to redemptions of USD 3.27 bn from synthetically replicated ones.

ETFs remain relatively attractive

Despite the negative flows in Q4, the European ETF market remains attractive to investors – illustrated by the USD 18.23 bn total inflows for the year – and particularly when compared to the much larger European UCITS fund industry. In contrast to the inflows recorded in European ETFs in 2011, by the end of November UCITS funds had recorded an outflow of EUR 84.5 bn. The disparity between the performance of the two investment vehicles is even more marked due to the fact that nearly 90% of European ETFs’ AUM is constituted in UCITS funds .

Credit Suisse expects 2012 to be a positive year for the European ETF industry

Some headwinds remain with respect to the health of the global economy and while a solution to the Eurozone crisis remains elusive, macro tools such as ETFs should continue to hold their position as a wrapper of choice for a variety of risk/return profiles. On January 30th, the European Securities and Markets Authority (ESMA) clarified its position on ETFs, and this should allay some of the investor concern over regulatory risks that was prevalent in the market in 2011. Ultimately, we expect to see a return to the fundamentals of indexing, with both the industry and regulators taking further action in clarifying the risks of different types of exchange traded instruments.

For a detailed account, please download the full Year End 2011 Market Commentary on European ETFs.

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Event agency’s online site is just the ticket thanks to SecureTrading

Ticketline UK, a Cardiff based independent ticket agency and tour operator has chosen SecureTrading, the UK’s leading independent payment processor, to process its online payments, and provide its customers with first rate customer service especially during peaks in demand.

Ticketline UK’s website is designed by Imaginet which has over fifteen years’ experience in web design and development, specialising in the delivery of custom-built eCommerce websites and other digital services. By combining its expertise with SecureTrading’s online payments solutions, merchants are able to sell online quickly and securely, taking funds safely via a variety of methods including Visa credit and debit, MasterCard, American Express and Maestro cards.

Paula Dauncey, Sales and Marketing Manager at Imaginet, said: “We liked the fact that SecureTrading was UK based, they have very competitive rates we can offer our customers and an excellent website integration system – it is a ‘win win’ situation for us. SecureTrading has always stayed ahead of the game, developing a partner scheme, improving services and integration processes and being flexible to our changing needs. We need our partners to be responsive, technically advanced and supportive, and SecureTrading ticks all the boxes.”

Ticketline UK is well regarded in the event and ticketing industry providing packages for major events across the UK including Take That’s recent nationwide tour.

Tim Rich, Director at Ticketline UK, says: “We have been working with Imaginet for nearly five years on our website and their partnership with SecureTrading provided the smoothest, cost efficient route to a new sales channel. Their online dashboard, customer service and support has been excellent.”

Tim Allitt, Head of Sales & Marketing at SecureTrading, says, “We are delighted to be working in partnership with Imaginet on Ticketline UK’s website by ensuring they offer a safe and secure online payment process and hope to work with them on future projects.”

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Payday Express makes British Heart Foundation charity of the month

Payday loans company Payday Express has made British Heart Foundation its charity of the month for February – a choice inspired by St Valentine’s Day.

In addition to the company’s regular Friday dress down days –when staff are asked to donate £1 each for coming to work in casual clothing – Payday Express held an additional dress down day on St Valentine’s Day, specifically to raise money for the British Heart Foundation.

All staff were asked to wear red clothing and donate the usual £1 each. Those who chose not to wear red were asked to donate £2. For St Valentine’s Day, the office was adorned with red balloons and decorations. This and the workforce’s red outfits made the office look very romantic. In addition to red clothing and decorations, team leaders across the business organised themed incentives. High achieving team members were given the chance to play a version of the TV game show Red or Black, with the winner of the red card receiving a prize. These rewards included a meal for two at London restaurant Marco Pierre White.

Marketing assistant at Payday Express, Cigdem Husseyn, said: “Whether people had partners to celebrate Valentine’s Day with or not, they all had fun at work!”

Carl Mountain, contact centre manager at the cash advance loans company, said: “Payday Express staff are always great at getting into the spirit of occasions and Valentine’s Day was no exception.

“The team leaders did well to link their incentives into the theme, and we were all pleased to extend the theme to our chosen charity of the month, the British Heart Foundation.”

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Payday Express holds internal Trainee Team Leader Program for 2012

UK provider of payday loans online, Payday Express, has once again demonstrated its commitment to staff development with the hosting of the first Trainee Team Leader Programme for 2012.

Emma Furlong, group trainer at Payday Express, and the company’s operations manager Sarah Carroll, began the first programme for 2012 on February 10, with the aim of developing budding team leaders in different areas of the business. Six staff, from the company’s contact centre, collections, marketing and business development teams, will participate.

The programme involves weekly catch-up sessions in which participants receive coaching on management skills, as well as the chance to discuss exactly what the team leader role entails. They also get to share ideas and experiences and impart knowledge they have learned. They will work as acting team leaders while on the course in order to put their learning into action and will also get the chance to swap roles and run different teams as part of their on-the-job experience.

Operations manager, Sarah Carroll said: “Staff development is extremely important to us at Payday Express. This course gives high-achieving agents the chance to take the next step in their careers.

“Its success comes from giving them the chance to take what they learn in the training room each week and immediately practise it on the job. It’s also valuable for them to get the chance to discuss mistakes and difficulties with people in the same position as them,” she added.

Marketing executive, Therese Rydberg, said: “I am excited to get the opportunity to take part in this programme as it will help me to grow and take the next step in my career.”

The programme is designed to be suitable for employees from all departments within the payday loan company and is geared towards developing broad skills that can then be applied to their own jobs and teams.

To kick-start the programme, each participant is required to produce a SWOT (strengths, weaknesses, opportunities and threats) analysis on his/her own team, along with a personal development plan, which is then re-visited at the end of the course.

The programme also includes the following sections:
– Conducting monthly staff reviews
– Handling and steering conversations – this is a vital section in the programme and is revisited throughout, as it covers conversation and communication with peers, staff, management and customers
– Effective reporting
– Carrying out effective team incentives
– Interview techniques
– Coaching and development
– Absence management and operational overview
– Dealing with expressions of dissatisfaction
– Reporting upwards (to management)
– Process suggestions and implementation.

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