Payday Express continues to demonstrate its commitment to staff development with training programmes and mentoring schemes for those looking to build their careers within the company.
The latest to benefit from this commitment to training and development are Laura Kent, Louis Dixon and Lauren Harding – all of whom are or have been seconded to various teams within the business.
Laura Kent started at the payday loan company in May 2010 and spent her first 12 months as a customer support agent. During her time in this role Laura was given the opportunity to get involved in quality monitoring as well as group training for all new starters at the contact centre.
She was singled out as an employee with drive who wanted to progress her career at the no fax payday loans company. She was offered a secondment as a customer relations officer and is now working permanently in this role.
Laura said: “The company recognised my drive and determination and has supported my career path change as a result.
“It has helped me to develop and continue to progress and I really appreciate being encouraged to challenge myself.”
Two other contact centre employees, Louis Dixon and Lauren Harding, are currently on secondment within the training department. They have been on Train the Trainer courses and are getting involved with group training, inductions and quality management on a daily basis.
Payday Express also provides a trainee team leader course to agent-level employees who have leadership potential.
The focus on supporting staff in career development is paramount at Payday Express and new roles are always advertised internally to give employees the chance to progress or to embark on new careers within the company.
Richard Turner, Payday Express’s HR adviser, said: “We support and encourage staff development so that our employees can reach their potential and pursue their chosen career paths. It is always great to see individuals grow within the company.”