Tag Archives: buildings insurance

Confused.com Launches New Online Live Chat Service

Confused.com is encouraging people not to be put off buying life insurance as just over a third of Brits (35%) admit they find it a complicated issue, with the age group 35-44 finding it the most complicated.

To help tackle this issue Confused.com has launched a new online Live Chat service. This new web service allows Confused.com to communicate, chat and engage with visitors to their website and answer any questions they might have regarding life insurance quotes or insurance terms. Some other advantages of live chat include facility to call back and real time assistance with application process.

Life insurance can be seen as a complicated and difficult purchase and worryingly 18% of Brits say they don’t understand why we need life insurance. 35% of the under 24’s agree with this statement, but even more surprisingly 1 out of 10 of the over 55’s also agree.

In fact in the UK 38% of people feel life insurance isn’t necessary, and if it is necessary it is aimed at the age group 41-50, meaning that as a nation we are under-insured and clearly misunderstand what life insurance really is.

However an average life premium costs 74p a day and has many added benefits which include future financial protection, protection from major debts and securing your family’s standard living.

With many people not seeing the necessity of life insurance, these additional benefits may sweeten the offer, allowing policyholders and their families to be covered in the future should the worse happen.

Matt Lloyd, Head of Life Insurance at Confused.com said: “Many people do not understand the need for life insurance and what benefits it actually provides. The main benefit of life insurance is peace of mind – knowing your family will be looked after financially in the future.

“With the introduction of our new Live Chat solution, Confused.com customers can ask our representatives any questions or issues they may have and they will get a real time response. People can make sure they get the right policy that fits their requirements and get help in doing so. Our research has shown that 55% of the UK hasn’t tried to get life insurance via the internet and those that have done so -12%- have found it difficult.

“So Confused.com’s new service will improve the customer’s experience as well as the customer service efficiency though real-life interaction. It will help customers understand clearly what life insurance is and what benefits it can offer the policy holder and their loved ones.”

Via EPR Network
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Confused.com Launches New Partnership With Quotemehappy.com

Confused.com has launched a new partnership with Quotemehappy to offer insurance to careful drivers. Quotemehappy.com is an insurer that is specifically set up for careful drivers who want reliable, low-cost policies.

Confused.com’s comparison service makes it easy for customers to compare car insurance and with the new relationship with Quotemehappy.com, customers have even more choice.

Quotemehappy.com offers a comprehensive policy to careful drivers. The insurance brand keeps its costs as low as possible by operating online and premiums are also kept down as Quotemehappy.com is very clear about who it will and won’t insure. For example, it will not insure new drivers, those with older or more expensive cars or drivers who have had more than one at-fault claim in the last four years.

Marco Distefano, Managing Director of Quotemehappy.com, said: “Quotemehappy was created to give careful drivers a fair pricing and personal service when getting car insurance.

“At Quotemehappy.com we have negotiated some fantastic premiums with our specialist panel of insurers and see Confused.com as the ideal partner to ensure that this brand continues to reach the maximum number of potential customers as possible, whilst further enhancing Confused.com’s commitment to provide a specialist quote for every client, from every background with any specific needs.”

Gareth Kloet, Head of Car Insurance at Confused.com, continued: “At Confused.com we want to offer our customers the right cover at the right price by offering genuine value for money, a quality product and competitive prices for careful drivers. Adding Quotemehappy.com to the ever increasing number of insurers that we compare prices for is a great result.”

Via EPR Network
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Confused.com Reveals £203m Worth Of Car Damage Caused By Misleading Sat Navs

New research from Confused.com has revealed that Sat Navs have caused over £203m worth of damage to drivers on UK roads, through accidents caused by misleading directions. With the Department for Transport holding its first ever Sat Nav Summit in March, the issue of misleading Sat Navs has become an ever-increasing problem across the nation.

A staggering 83% of British drivers have admitted to being misled by their Sat Navs, resulting in over half the country (52%) screaming at their devices. 68% of the drivers end up with longer journeys and clock up unnecessary miles while 45% of British drivers have confessed to feeling angry and frustrated while behind the wheel, which in turn has led to 31% of British motorists red faced, spending between£100 – £500 on Sat Nav related car damage.

Whilst it’s mainly men who blame their car damage on their Sat Nav, women are more likely to admit that it leads them astray. Women also get more frustrated than men, with 57% of female drivers freely admitting that they scream at their Sat Navs, a shocking 12% higher than male drivers.

On a national scale, drivers in the East Midlands fared the worst with their Sat Nav relationship, with 57% shouting at their Sat Navs and 50% feeling frustrated behind the wheel. Northern Ireland has proved the most docile with only 31% getting angry at misleading Sat Nav directions. 80% of Scots claimed to be given misleading directions constantly by their Sat Navs leading to over half (51%) of Scottish drivers screaming at their devices. The research did however pinpoint the Welsh city of Aberystwyth as the worst for Sat Nav anger management with an alarming 75% admitting to regularly losing their temper.

With the amount of Sat Nav accidents occurring across the country, and the pending Sat Nav legislation, Confused.com is calling for British motorists to register their Sat Nav blackspots from around the UK on Confused.com.

Gareth Kloet, Head of Car Insurance at Confused.com, said: “As car insurance costs continue to rise, it’s never been more important to keep your motoring costs as low as possible. Our research has shown that the Sat Nav is not always the blessing it was once hailed to be and increasingly, motorists appear to be sighting the device as a source of frustration and danger. We hope that our Sat Nav blackspot map will not only help reduce risk, but we also hope that frustrated drivers get back behind the wheel a little happier.”

Via EPR Network
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Confused.com Find Brits Are A Nation Of DIY Lovers But Pay The Price In Home Insurance Claims

Confused.com has revealed that fifty-three per cent of homeowners are doing their own home improvements due to an increase in living costs. However, many of these projects are ending in disaster, with 11 per cent of those who ‘have a go’ then claiming on their home insurance.

A recent study by the Institute of Fiscal Studies warned that households are looking at a 3.8 per cent fall in earnings with data for the first 11 months of 2010-11, marking the largest fall in disposable income since 1981. As a consequence of this strain on income, homeowners in the UK are turning their hand to DIY.

Aside from money issues, the Confused.com survey also showed that thirty-nine per cent of Brits claim to have undertaken home improvement work after watching DIY programs; their favourite being Grand Designs (22 per cent).

Homeowners in Scotland and the West Midlands are most likely to do their own home improvements, with 23 per cent claiming to do DIY, compared with the North East where only 11 per cent do DIY.

Fifty per cent of homeowners in Northern Ireland also claimed to have done a successful job, compared with 26 per cent of homeowners in Wales who said their inspirational home improvements looked dreadful and out of this 26% of Welsh homeowners, if money were no object, then 67 per cent would pay someone to do their DIY.

Of all those UK homeowners surveyed, 31 per cent of these budding Kevin McClouds admitted to having DIY mishaps, and of these 31% homeowners, most disasters were taking place in households in Scotland (12 per cent) and Wales (12 per cent) resulting in home insurance claims.

Despite tackling DIY to save money, 6 per cent of Scottish homeowners have paid over £1,000 in the past 24 months rectifying their DIY disasters. A further15 per cent of Scottish homeowners have paid £200 or more in the same period, whereas those living in Northern Ireland paid out over £350 in the last two years to fix botched DIY. In Wales, 13 per cent said they have paid out £300 fixing bad DIY jobs in the last two years.

Mark Gabriel, Confused.com Home Insurance spokesman, said: “With the economy so fragile, people’s finances are under more pressure and things aren’t getting any easier particularly with the rise in petrol prices and food prices. Therefore people have turned to ways of saving money and have been inspired by home improvement programs.

“However it is important to remember that television often makes tasks look easier than they are. In fact, some home insurance policies stipulate that only professionally accredited tradesmen should carry out certain work, so it is worth checking that you are not inadvertently rendering your insurance invalid by failing to read the small print.

“It is important to look at your home insurance policy to check that you are fully covered, should things go wrong, and to check their policy details carefully. It is also necessary to take extra safety precautions, as DIY disasters can cause accidents.”

For more information on home insurance, flat insurance and staying safe while DIYing, visit Confused.com.

Via EPR Network
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Confused.com Reveals That Overvaluing Possessions Could Lead To A Higher Insurance Premium

Confused.com has revealed that valuing contents incorrectly could see customers paying more than they need to for home insurance.

According to new research by Confused.com, in 2011, the average amount people are valuing their home contents at is £50,000 with the most expensive value being £5 million.* Some of the most unusual items insured in 2011 included an astronaut autograph collection, a hot tub and a signed 1966 world cup final programme.

But Confused.com are warning that although these possessions may mean the world to their owners, getting them valued correctly is essential as people may be paying more for their home insurance than they should be.

With the economy taking a turn for the worst, Confused.com is urging homeowners to be money savvy and remember that home insurers will only pay out the market value of an item, so it is false economy to insure your contents for more than they are worth.

Mark Gabriel, Head of Home Insurance at Confused.com said: “People always ask whether they need home insurance. Home insurance gives peace of mind should the worst happen. Everyone places a different value on their possessions but getting the right amount of cover is important.

“Do your research when valuing your home contents as you want to make sure you are not over-estimating and paying a larger insurance premium than you should be. On the flip side, one of the most common problems is under-insurance for contents because many people do not realise the value of possessions.

“There is so much competition when it comes to home insurance providers on the market today, so use a price comparison website to ensure that you get a great deal and get your worldly possessions insured, no matter how unusual they are.”

Via EPR Network
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LV= Discovers Wealthy Young Brits Make Easy Target For Thieves

Research from LV= Streetwise has revealed that many young brits are making themselves easy targets for thieves as 92% of 13-15 year olds carry a mobile phone on them whilst out and about with their friends, 74% carry cash and 42% leave the house with an iPod.

The clothes and gadgets carried by the average young teen on Britain’s streets are worth £246*, singling them out as targets for thieves, while 21% of 5-8 year olds carry a mobile phone** and 17% carry cash when they’re out and about with friends.

Many young people carry valuable items like a mobile phone because their parents want to keep them safe. Among 5-15 year olds, as many as 62% said their parents ask them to keep a mobile phone with them. But mums’ and dads’ attempts to protect their children when they’re out on their own may be inadvertently increasing the risk of theft, as 11-16 years olds make up a third of all mugging victims***.

Furthermore, by focusing their concerns on outside threats such as stranger danger, parents could be blinkered with regard to their children’s safety knowledge in and around the home. The LV= Streetwise research shows that 38% of 5-15 year olds would not know how to leave the house safely in the event of a fire, and 15% don’t feel they are able to cross the road safely.

The LV= Streetwise research findings also reveal parental confusion over when it’s right to give their children more independence. 49% of parents**** said they are so unsure about what is the right age to allow certain freedoms to their kids, that they make up the rules as they go along.

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