M&S Money has been named ‘most trusted motor insurance provider’ and ‘best travel insurance provider for service’ at the 2010 Moneywise Customer Service Awards.
The award winners results follow the largest dedicated customer service survey held in the UK and were presented in front of 270 guests and industry leaders at a black-tie gala in the City of London. From January to March 2010 more than 10,000 responses were received via Moneywise magazine and Moneywise.co.uk which were then carefully analysed by CoreData Research. This information was used to identify those companies, which offer the best service and those, which are most trusted to provide these services, according to the British public.
M&S Money was also highly commended in the ‘most trusted travel insurance provider’ and ‘best motor insurance provider for service’ categories.
Colin Kersley, M&S Money Chief Executive, said: “All our insurance policies are designed with the M&S customer in mind, and we are delighted that M&S Car and Travel Insurance have been recognised at the Moneywise awards.”
M&S Premier Car Insurance protects the policy holder, not just their car, and includes RAC breakdown cover, motor legal protection and a hire car for up to 14 days (breakdown cover provided by RAC for M&S customers and is not available directly from RAC.co.uk).
M&S Money travel insurance offers single trip or annual multi-trip cover. The independent traveller section of the policy* helps customers who choose to travel independently and may not benefit from the protection provided via a package tour. This year M&S Money helped travel insurance customers who were affected by the volcanic ash which grounded flights.